FREQUENTLY ASKED QUESTIONS

How long have you been in business?

Providing home care since 2003, Preferred Providers is the trusted choice for a wide array of medical services that includes Skilled Nursing & Therapy, Private Duty Support, Pediatric Home Care and IVIG/ Home Infusion Therapy in Washtenaw County and the Tri-county area. We believe that a team approach to patient care greatly reduces recovery time for acutely ill patients. The team at Preferred Providers is committed to having a staff of caring professionals that are licensed, certified, and highly trained. The staff works in coordination with a patient’s physicians to ensure the highest level of care possible. Whether you’re recovering from illness, injury, or simply need extra help at home, we provide a level of care to meet your specific needs.

What kind of home care services do you provide?

Our medically certified staff include a Medical Director, Director of Clinical Services, Registered Nurses, License Practical Nurses, Occupational, Physical, and Speech Therapists, Medical Social Workers, Registered Dieticians, and Certified Home Health Aides. We provide experienced, compassionate caregivers that foster independence and provide the assistance you need to remain in the comfort of your own home while aging independently.

Where do you provide services?

Based out of our main office in Washtenaw County.… we also cover most of Wayne, Monroe, Lenawee, Jackson, Ingham, Livingston, and Oakland Counties. Feel free to inquire though our main office regarding specific coverage areas.

Are your caregivers insured?

Yes. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

Will my family member have a choice of who comes into their home?

You can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, we always try to accommodate any requests you may have for a change in caregivers.

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Can I change or discontinue the services my loved one receives?

You’re never bound to a long-term contract, so you can discontinue your relationship with Preferred Providers Home Healthcare at your discretion.

Do I need a physicians authorization for your services?

Non Medical Services: No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for Preferred Provider’s services. You choose the services you want, when to start those services and how often those services are used.

Skilled Services: Yes.

What are the costs of your home care services?

Every family we serve receives a Individualized Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Numbers of hours of care per week
  • Level of home care service (Non-Medical, Skilled Nursing, etc.)
  • Location of service provided

Our home care services are typically billed on an hourly basis. This makes it easy to make a Individualized Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Individualized Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or Medicare?

Non Medical: Medicare does provide an Eligibility Tool to see if your family qualifies, but they typically don’t pay for the type of hourly personal care service that Preferred Providers provides. Preferred Providers may be able to provide documentation to third parties such as long-term care insurance companies that could help you obtain the best coverage possible.

Skilled Service: Every patient is assessed and evaluated for services needed and as long as they meet the following criteria:

  • Services are ordered by physician
  • Are deemed medically necessary
  • You are deemed “homebound” by your physician

**We also work with reimbursement programs like the Veterans Aid and Attendance Benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require our services.

Do I pay caregivers directly?

No. You (or an authorized representative) or your insurance provider are only invoiced after the completion of services. Usually, this happens weekly. You never have to pay caregivers directly.

How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even authorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Preferred Providers services seems like a great choice. What now?

Give us a call at (734) 213-7072. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Preferred Providers might help.

Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your Individualized Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.